Volleyball Canada - Registration FAQs

Please Note - This help topic applies to Volleyball Canada organizations only

 

Frequently Asked Questions

 

 

Please review the frequently asked questions below for information on how to register with a Volleyball Canada organization.

 

Registering as an Individual

1. How do I register as a Player?
   
   Go to the registration portal for your club, Provincial/Territorial Association (PTA) or Volleyball Canada. Using the available search options or left hand categories, locate the registration form for the event you'd like to register for. Complete the registration form including all required information and submit.
    
2. How do I register as a Team Contact/Team Manager/Coach?
   
   Go to the registration portal for your club, PTA or Volleyball Canada. Using the available search options or left hand categories, locate the registration form for the event you'd like to register for. Complete the registration form including all required information and submit.
    
3. How do I register as an Official?
   
   Go to the registration portal for your club, PTA or Volleyball Canada. Using the available search options or left hand categories, locate the registration form for the event you'd like to register for. Complete the registration form including all required information and submit.
    
4. How do I know if I'm a returning Player/Coach/Official?
   
   If you have registered with a Volleyball Canada organization this season and have received an email confirmation from the GOALLINE system, you are a returning participant. Your email confirmation should have included an access code to use when you are a returning participant. If you are unsure if you are a returning participant, try retrieving your access code (see below for more detailed instructions); you'll be notified immediately if you're not found in the sytem and you'll be emailed your access code within minutes if you're found.
   
   If you are a returning participant, you must use your access code to register. If you do not use your access code to register, you'll be notified before proceeding to step 2 that a profile has been found matching your information and you'll be able to provide your access code and proceed.
    
5. What is an access code and where can I get it?
   
   All participants will be provided with a unique access code as soon as they are added to the GOALLINE system. Your access code is generated automatically and should be included in any of your email confirmations that you'll receive from GOALLINE. If you need to retrieve your access code, locate your organization's registration website and click the "Sign In" link. You'll see a link to retrieve your access code. You'll be asked to provide your name and date of birth. Upon submitting, you will be emailed your access code. If the system is unable to locate your profile, you'll be notified immediately. If this happens but you're confident that you've been registered, verify the spelling of your first and last name and verify the date of birth provided. If the system is still unable to locate you, consider contacting your team contact (if they registered you as part of a team already) or your provincial/territorial association. If the initial registration had spelling errors or the wrong date of birth, your PTA administrator can correct this for you.
    
6. Why won't my access code work?
   
   If your access code is "not found" or shows as incorrect, verify the spelling of your first and last name and verify the date of birth provided. If the system is still unable to locate you, consider contacting your team contact (if they registered you as part of a team already) or your provincial/territorial association. If the initial registration had spelling errors or the wrong date of birth, your PTA administrator can correct this for you.
   
   For more information about your Provincial/Territorial association, please follow this link to the Volleyball Canada website's information page (this link will open in a new browser tab/window and will take you to a webpage outside of GOALLINE's network).
    
7. What is a Team Code?
   
   Some individual registration forms will allow you (or require you) to provide a Team Code. A Team Code is provided to team contacts who have registered teams in the VRS. If you're provided with a Team Code, you can enter that team code on the individual registration form and you'll be assigned to the applicable team as soon as you complete the registration process.
   
   Team codes are used to allow individuals to register themselves, purchase their appropriate memberships, and agree to waivers on their own before being added to the roster of a specific team.
    
8. Why does Parent/Guardian need to provide a date of birth?
   
   Mainly in the case of youth registration forms, Parents/Guardians may be able to indicate that they are the account holder (in charge of the account rather than the player being in charge of their account). In order for a parent/guardian to be provided with an access code (and then be able to use the tools to retrieve it if necessary), it's required to provide first name, last name, date of birth and an email address.
    
9. Why are there no Programs available to me?
   
   Each program can be restricted to specific age groups and genders. Your date of birth and gender provided on step 1 of your individual registration will be used to display only those programs that apply to you on step 2. If you feel that you should be able to register for a program that appears restricted, check that you provided the correct date of birth on step 1. If you feel that the restrictions shown are incorrect, please contact the person noted in the event information.
    
10. Why do I have to agree to a waiver?
    
    All registration forms require a waiver to be provided. This may be the same waiver each time you register for a membership or an event, but the waiver will display for every registration you do through the GOALLINE system. For details or concerns regarding the waiver, please contact the person noted in the event information.
     
11. Why was I charged membership fees?
    
    All registration forms are customized and can include a specific membership requirement. If the program you select requires a membership that you don't currently have, you'll be able to purchase the membership as part of your registration and you'll be charged the applicable fees. If you already have a membership but the required membership for your new program is more expensive, you will be charged the difference in the fees. If the membership for your new program is less expensive, you will not be charged any fees.
     
12. I already have a membership, do I need to pay my fees again?
    
    If the program you select requires a membership that you don't currently have, you'll be able to purchase the membership as part of your registration and you'll be charged the applicable fees. If you already have a membership but the required membership for your new program is more expensive, you will be charged the difference in the fees. If the membership for your new program is less expensive, you will not be charged any fees.
     
13. Can I pay with my credit card? Can I pay with debit?
    
    Each registration form can provide either offline, online or both payment options. If online payment options are available, the payment will be processed via PayPal. PayPal offers the ability to buy as a guest where a credit card can be used (there are maximum amounts that can be processed using the buy as a guest feature). If you have your own PayPal account, you are able to sign in and use your personal PayPal account to pay for your registration. Your PayPal account can be connected to a credit card or bank account, which provides you with the flexibility of paying by credit card or "debit."
     
14. Do I need a PayPal account?
    
    PayPal provides a convenient "buy as a guest" feature, so a personal PayPal account is not required. If, however, you will be processing multiple registrations, it is recommended to obtain a free PayPal account. Buying as a guest has a limit associated with the number of dollars that can be spent over the life of the credit card being used.
     
15. I clicked the PayPal button, why didn't it open?
    
    If the PayPal window doesn't open immediately, wait a few seconds to see it if will open. Verify that the window isn't open 'behind' your current, active window. PayPal recommends using the latest versions of Internet Explorer for the best experience and they recommend not using a mobile device. If none of these suggestions have solved the issue for you, feel free to contact GOALLINE's support team or the person noted in the event information so that the issue can be investigated. When contacting support for this type of issue, please be sure to provide your name, the association you're registering with, the name of the form you're registering on and the best way to reach you when an update becomes available.
     
16. My PayPal payment will not process, why is that?
    
    If you are selecting PayPal and using the 'buy as a guest' feature, consider the amount of dollars you have processed via PayPal with that credit card. There are maximum amounts that can be processed when paying as a guest with a credit card. To verify this information, contact PayPal's support team.
    
    If you are paying via your own personal PayPal account, there may be a maximum spending limit applied to your account. To verify or update this information, contact PayPal's support team.
    
    If there is a problem with any of the receiving accounts (Volleyball Canada or one of the provincial associations, for example), the transaction will not be processed. A message should appear explaining why the transaction wasn't processed.
     
17. When will I receive my confirmation email?
    
    Upon completing the entire registration process, you should receive your email confirmation within minutes. If you do not receive an email within an hour, check your spam/junk folder for an email from "donotreply@goalline.ca". If there is nothing in your spam folder, please contact GOALLINE's support team at support@goalline.ca. When contacting support for this type of issue, please be sure to provide your name, the association you're registering with, the name of the form you're registering on and the best way to reach you when an update becomes available.
     
18. Where can I see my registration receipt?
    
    Your registration receipt may be included in your email confirmation, but it can also be viewed by accessing your registration account (locate the "Sign In" button and log in with your email address and access code). Receipts can be found in the Transaction History tab or the Tax Receipts tab. In the case of a family account, it may be that only the parent/guardian is able to view receipts. If you feel you should be the account holder but are not able to view receipt information, please contact your association's administrator.
    
    For more information about your Provincial/Territorial association, please follow this link to the Volleyball Canada website's information page (this link will open in a new browser tab/window and will take you to a webpage outside of GOALLINE's network).
     
19. How can I change the program I've registered for? I've registered for the wrong event/age class, how do I fix it?
    
    If you have registered for the wrong program or wish to withdraw from the program you've registered for, please contact the organization's administrators. Your registration can be edited or may be refunded and you may be advised to re-register for the proper/new program.

 

 

Registering a Team

1. How do I register a Team for an event?
   
   Go to the registration portal for your club, PTA or Volleyball Canada. Using the available search options or left hand categories, locate the registration form for the event you'd like to register for. Complete the registration form including all required information and submit.
   
    
2. What is an access code and where can I get it?
   
   All participants will be provided with a unique access code as soon as they are added to the GOALLINE system. Your access code is generated automatically and should be included in any of your email confirmations that you'll receive from GOALLINE. If you need to retrieve your access code, locate your organization's registration website and click the "Sign In" link. You'll see a link to retrieve your access code. You'll be asked to provide your name and date of birth. Upon submitting, you will be emailed your access code. If the system is unable to locate your profile, you'll be notified immediately. If this happens but you're confident that you've been registered, verify the spelling of your first and last name and verify the date of birth provided. If the system is still unable to locate you, consider contacting your team contact (if they registered you as part of a team already) or your provincial/territorial association. If the initial registration had spelling errors or the wrong date of birth, your PTA administrator can correct this for you.
    
3. How do I register my Club Team?
   
   Most provincial organizations have made a "Club Team Registration" form available. Locate this form on your provincial/territorial site and complete the required information. Some forms may require a minimum number of players to be registered right away while others may not require player information. Required fields are indicated by being bold with an *. If you are paying for memberships on behalf of your players or coaching staff, those participants will be notified via email as soon as your team registration has been approved (this may happen automatically or may be manually approved at a later time).
    
4. I've already registered a team, how can I register a second team?
   
   If you are registering a new team on the same registration form (Club Team Registration, for example), simply fill in the form with the new information for each team you need to register. Your membership will be recognized and you will not be charged your membership fees again. The history of the team registrations you complete will be found in your registration account for future reference.
    
5. I've already registered a team, how can I register that team for more events?
   
   ​As a team contact or a coach on a registered team, your access code will allow you to register the same team for another event. To use this feature, locate the event registration form that you want to register your existing team for. Locate the "Registered here before?" link and provide your details. You'll be shown a dropdown list with all of the teams you are associated with as team staff. Select the team you'd like to register for the new event and submit. Your registration form will pre-populate with all known information based on your previous team registration and can be edited as needed prior to submitting.
    
6. What is a league/division?
   
   A league or division is the terminology frequently used in the GOALLINE system to represent competitive categories and/or age classes. If your team is a 14U Girls Indoor team, there is likely a league/division listed with that label. Teams must select the appropriate league/division when registering for events. If the leagues listed do not apply to your team, verify that you are registering on the appropriate form (some forms are only open to certain age classes).
    
7. What is an  "Association"?
   
   "Association" can represent either your geographic region within your provincial/territorial association or it may represent the clubs found within the organization. In most cases, you're asked to include your Club's name (in the case of a text field) or, you'll be provided with a dropdown list where you'll select the most appropriate option.
    
8. I'm the Team Contact but I'm not the coach, how do I register the team?
   
   All team registration forms will require a team contact. Some may also require coaching staff. If you are not a coach, you can add your information to the Main Contact/Team Contact section of the registration form. If you're offered a choice (via drop down list) to indicate if you are also in the coaching staff section, simply select that you are "new/not in list" and you will be the team contact only.
    
9. Do I need to include coaching staff?
   
   Each team registration form may be configured to require or not require certain coaching staff positions. This could be different depending on the event you are registering for. Required fields will be indicated on the form with an * by the fields that must be included upon submitting the registration form.
    
10. Can I add coaches to my team later?
    
    Team events may impose a roster lock, which prevents team contacts from updating the rosters they have registered. If a roster lock is in place, new coaches cannot be added to the team. You may be notified via email when a roster lock is upcoming.
    
    If there is no roster lock in place, your coaches can be added by logging in to your registration account (using the "Sign In" tool) using your personal access code. Select the Registration Info tab and edit the registration for your desired team. Only teams for which you are a main/team contact or coaching staff can be edited. Only coaches who are found in the GOALLINE system and who hold the required membership for the event will allowed to be added to the team.
     
11. I'm the head coach as well as the team contact, how do I indicate this when registering my team?
    
    All team registration forms will require a team contact. Some may also require coaching staff. If you are the coach, you can add your information to the Main Contact/Team Contact section of the registration form, and, if you're offered a choice (via drop down list) to indicate if you are also in the coaching staff section, simply select that you are "Head Coach" (or other applicable position) and you will be the team contact as well as the coach.
     
12. Do I need to include players when registering my team?
    
    Each team registration form may be configured to require or not require a certain number of players. This could be different depending on the event you are registering for. Required fields will be indicated on the form with an * by the fields that must be included upon submitting the registration form.
     
13. Can I add players to my team later?
    
    Team events may impose a roster lock, which prevents team contacts from updating the rosters they have registered. If a roster lock is in place, new players cannot be added to the team. You may be notified via email when a roster lock is upcoming.
    
    If there is no roster lock in place, your players can be added by logging in to your registration account (using the "Sign In" tool) using your personal access code. Select the Registration Info tab and edit the registration for your desired team. Only teams for which you are a main/team contact or coaching staff can be edited. Only players who are found in the GOALLINE system and who hold the required membership for the event will allowed to be added to the team.
     
14. Why were my players/coaches "not found" in the system?
    
    Participants will be looked up based on their first name, last name and date of birth. Verify that the information you are providing is correct. If the participant you are adding should be found, you may need to contact them to confirm the information in their profile. If any of the information in their existing profile is incorrect, either the participant or provincial/territorial administrator can update the information for you.
     
15. How do I purchase memberships for my players/coaches?
    
    If a specific membership is required in order to register for an event, any players or coaches added to the team registration form will be checked and, you'll be prompted to pay for the memberships of those who do not already have it. When submitting the registration, you'll be shown your financial data displaying the team registration fee as well as a breakdown of all of the memberships that will be purchased. Your participants will receive an email from the system advising them that they have been registered as part of your team and it will indicate the membership that was purchased on their behalf.
     
16. Why are my players/coaches being charged membership fees?
    
    If a specific membership is required in order to register for an event, any players or coaches added to the team registration form will be checked and, you'll be prompted to pay for the memberships of those who do not already have it. If the participants you are registering should already have the required membership, verify that the information you are providing is correct. You may need to contact them to confirm the information in their profile. If any of the information in their existing profile is incorrect, either the participant or provincial/territorial administrator can update the information for you.
     
17. Why are there programs that I'm not able to select?
    
    Each team registration form can be configured to restrict programs to teams that belong to a specific league/division. Programs may also be restricted to players of a certain age or gender. If the league/division selected at the top of the form doesn't match the program requirement you'd like to select, verify that you've selected the right option. If your players are If the age/gender restrictions don't allow your players to be added, either remove those players from the roster or select a different program.
    
    Some programs may also restrict the number of teams that are able to register for a specific program. If applicable, a waitlist option may be available.
     
18. The program I'd like to register for is full. How will I know when space becomes available?
    
    If the program you're looking to register for is full, the event organizers may offer a waitlist option. If selecting to be on the wait list, you'll be notified via email that your registration has been received and then, if/when space becomes available, you'll be notified by the event organizers that you're invited to register for the event.
     
19. Why do I have to agree to a waiver?
    
    All registration forms require a waiver to be provided. This may be the same waiver each time you register for an event, but the waiver will display for every registration you do through the GOALLINE system. For details or concerns regarding the waiver, please contact the person noted in the event information.
     
20. Can I pay with my credit card? Can I pay with debit?
    
    Each registration form can provide either offline, online or both payment options. If online payment options are available, the payment will be processed via PayPal. PayPal offers the ability to buy as a guest where a credit card can be used (there are maximum amounts that can be processed using the buy as a guest feature). If you have your own PayPal account, you are able to sign in and use your personal PayPal account to pay for your registration. Your PayPal account can be connected to a credit card or bank account, which provides you with the flexibility of paying by credit card or "debit."
     
21. Do I need a PayPal account?
    
    PayPal provides a convenient "buy as a guest" feature, so a personal PayPal account is note required. If, however, you will be processing multiple registrations, it is recommended to obtain a free PayPal account. Buying as a guest has a limit associated with the number of dollars that can be spent over the life of the credit card being used.
     
22. I clicked the PayPal button, why didn't it open?
    
    If the PayPal window doesn't open immediately, wait a few seconds to see it if will open. Verify that the window isn't open 'behind' your current, active window. PayPal recommends using the latest versions of Internet Explorer for the best experience and they recommend not using a mobile device. If none of these suggestions have solved the issue for you, feel free to contact GOALLINE's support team or the person noted in the event information so that the issue can be investigated. When contacting support for this type of issue, please be sure to provide your name, the association you're registering with, the name of the form you're registering on and the best way to reach you when an update becomes available.
     
23. My PayPal payment will not process, why is that?
    
    If you are selecting PayPal and using the 'buy as a guest' feature, consider the amount of dollars you have processed via PayPal with that credit card. There are maximum amounts that can be processed when paying as a guest with a credit card. To verify this information, contact PayPal's support team.
    
    If you are paying via your own personal PayPal account, there may be a maximum spending limit applied to your account. To verify or update this information, contact PayPal's support team.
    
    If there is a problem with any of the receiving accounts (Volleyball Canada or one of the provincial associations, for example), the transaction will not be processed. A message should appear explaining why the transaction wasn't processed.
     
24. How will my players know they have been registered as part of my team?
    
    Your participants will receive an email from the system advising them that they have been registered as part of your team and it will indicate the membership that was purchased on their behalf. The email is sent to all players and coaches who are registered with your team as soon as your team is accepted into the event (which may happen automatically).
     
25. I registered for the wrong league/division, how do I fix it?
    
    If you have registered for the wrong program or wish to withdraw from the program you've registered for, please contact the organization's administrators. Your registration can be edited or may be refunded and you may be advised to re-register for the proper/new program.
     
26. What is a Team Code?
    
    Not all events will use team codes. If your event uses team codes, you'll be provided your team code in the Acceptance email that is sent to the team contact as soon as the team is accepted into the event. Team codes are used to allow individuals to register themselves, purchase their appropriate memberships, and agree to waivers on their own before being added to the roster of a specific team. Any players or coaches that have been added to the team at the time of registration will not require the team code (they are already on your roster). If any other players or coaches should be added to your roster, provide them with the team code and they will use an individual registration form (designed specifically for players or coaches) and provide the team code to be added to your roster.
     
27. When will I receive my confirmation email?
    
    You will receive a confirmation email within minutes of your registration. This email may be a confirmation that your registration has been received or it may be a confirmation that your team has been accepted into the event. Some events will have a manual acceptance process, where your acceptance will not happen as soon as you've registered. If you do not receive an email within an hour, check your spam/junk folder for an email from "donotreply@goalline.ca". If there is nothing in your spam folder, please contact GOALLINE's support team at support@goalline.ca. When contacting support for this type of issue, please be sure to provide your name, the association you're registering with, the name of the form you're registering on and the best way to reach you when an update becomes available.
     
28. I selected to pay by cash/cheque, how do I pay for my team's registration?
    
    When selecting to pay by cash or cheque, you should be shown offline payment instructions. These instructions may be different for each event. If you are not sure how to provide your payment, contact the event organizers.
     

For more help on the Volleyball Canada Registration System, please follow this link to GOALLINE's Volleyball Canada Help Center.

For more information about your Provincial/Territorial association, please follow this link to the Volleyball Canada website's information page (this link will open in a new browser tab/window and will take you to a webpage outside of GOALLINE's network).